Even unplanned and reactive work can be efficient and well managed. Collective takes reports from your CRM system, directly from customer-facing websites or from officers in the field with smartphones and mobile computers. Collective’s comprehensive toolset ensures you can deal with them in the most effective way and meet the appropriate service levels.

Collective displays all reactive work on a detailed map, along with the current locations of your crews and their workload. Can a local parks team deal with a minor flytipping incident? If so the job can be immediately assigned to them and their mobile device advises them of the new assignment.

High priority or specialist work (for example tree maintenance) is automatically routed to the appropriate team and prioritised according to the service level. A fallen tree blocking the highway or a tree suspected to be unstable immediately takes priority over other work. Collective monitors service level agreements and sends emails or SMS messages whenever a job is in jeopardy or in breach of SLA.

Collective’s mobile working tools include photo capture of incidents ‘before and after’, a detailed map of the location and job-specific data capture for FlyCapture, NI 195 and other compliance reports.

The “find and fix” function allows crews to report graffiti, fly tips and other incidents even if they are going to resolve them immediately, ensuring that management data is accurate and comprehensive.